At 369club, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to enjoy our platform responsibly — because your well-being always comes first.
Responsible gaming isn't just a policy at 369club — it's a core part of how we operate. Here are the key pillars of our player protection program.
Set daily, weekly, or monthly deposit caps directly from your 369club account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Set a maximum session duration for your gaming activity. When your time is up, 369club will automatically log you out and send a reminder. You can also enable reality check pop-ups at regular intervals during play.
If you feel you need a break, 369club offers temporary self-exclusion (1 week to 6 months) or permanent self-exclusion. During exclusion, your account is fully locked and you will not receive any marketing communications from us.
Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, 369club will prevent further wagering until the limit period resets. This tool helps you stay within your personal budget at all times.
Enable periodic on-screen notifications that display your current session duration, total bets placed, and net gaming result. Reality checks are a simple but powerful way to stay aware of your activity and make informed decisions.
Access a full history of your deposits, withdrawals, bets, and session logs at any time through your 369club account dashboard. Transparency about your own activity is one of the most effective responsible gaming tools available.
Under Philippine gaming regulations, online casino and sports betting platforms are strictly restricted to players who are 21 years of age or older. This is not just a 369club policy — it is a legal requirement that we take very seriously.
Every new 369club member is required to complete identity verification (KYC) before making their first withdrawal. This process confirms your age and identity using a valid government-issued ID such as a Philippine passport, SSS ID, UMID, or driver's license.
If we have reason to believe that a player is under 21, we will immediately suspend the account pending age verification. Any winnings accumulated by an underage player will be forfeited in full. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
Provide your full legal name and date of birth during registration. This information must match your government-issued ID exactly.
Upload a clear photo of a valid Philippine government ID (passport, UMID, SSS ID, or driver's license) through your account verification page.
Our compliance team reviews your documents within 24 hours. You will receive an email confirmation once your account is fully verified.
Once verified, you can deposit, play, and withdraw freely on the 369club Platform with full access to all features.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already impacted their finances, relationships, or mental health. Ask yourself the following questions honestly:
369club's self-exclusion program gives you the power to take a break whenever you need one. Here's how to activate it:
Access your 369club account and navigate to the Responsible Gaming section in your account settings dashboard.
Select a temporary exclusion period (1 week, 1 month, 3 months, or 6 months) or opt for permanent self-exclusion if you feel that is the right choice for you.
Confirm your self-exclusion request. Your account will be locked immediately and all marketing communications will be suspended for the duration of your exclusion.
During your exclusion period, we encourage you to reach out to professional support services. Our team can also connect you with resources available to Filipino players.
Enjoying 369club responsibly means keeping gaming in its proper place — as entertainment, not a source of income or a way to cope with life's challenges. Here are some practical tips that every Filipino player should keep in mind:
Only gamble with money you can afford to lose. Treat your gaming budget like an entertainment expense — once it's gone, stop playing.
Set a time limit before you start playing and stick to it. Use 369club's session timer feature to get automatic reminders when your time is up.
Chasing losses is one of the most common signs of problem gambling. Accept that losses are part of the game and walk away when you've hit your limit.
Step away from the screen regularly. Grab a snack, stretch, or spend time with family. Gaming should complement your life, not consume it.
Avoid gambling when you're stressed, upset, or under the influence of alcohol. Emotional decisions lead to poor choices and bigger losses.
If gaming is affecting your relationships or finances, talk to a trusted friend, family member, or professional counselor. Asking for help is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government body overseeing gaming regulation in the Philippines. PAGCOR actively promotes responsible gaming as part of its mandate to protect Filipino players and ensure that gaming remains a safe form of entertainment.
369club operates in alignment with PAGCOR's responsible gaming framework, which includes player protection measures, age verification requirements, and self-exclusion programs. We take our obligations under this framework seriously and continuously review our practices to meet or exceed regulatory standards.
PAGCOR maintains a national responsible gaming program that includes player education, problem gambling awareness campaigns, and support resources for Filipino players and their families.
If you or someone you know needs help with problem gambling, reach out to a licensed counselor or mental health professional in your area. Support is available across Metro Manila, Cebu, Davao, and other major cities in the Philippines.
Our responsible gaming team is available 24/7. Reach us via Live Chat on the platform or email us at [email protected] to activate limits, request self-exclusion, or get guidance.
Gaming at 369club should always be enjoyable, controlled, and within your means. Set your limits, know your boundaries, and play with confidence knowing that 369club has your back every step of the way.
Must be 21 or older to play. Gambling is for entertainment only. If gaming stops being fun, please use our self-exclusion tools or contact support.